FAQ
Frequently Asked Questions
Hours and Location Inquiries
A: Jiffy Portland is conveniently located at 10800 NE Holman Street, Portland, OR 97220.
A: Our PDX Airport parking facility is a 24-hour operation. We are always open.
A: From Tacoma/Federal Way: Head North on Pacific Highway South. Stay on Route 509 as it turns into Route 99. Follow Route 99 past Angle Lake Park. We are before South 188th Street and the Taco Bell.
General Questions
A: Jiffy Airport Parking offers economy and premium self-park options.
A: With both self-park options you still will park your own vehicle, with premium self-park however you receive the benefit of a Jiffy shuttle coming by to pick you up with luggage assistance and will receive double reward points. Economy self-parkers will need to walk their baggage to the shuttle pick up by the front office.
A: No, Jiffy Airport Parking only accepts debit or credit cards.
A: Yes, Jiffy Airport Parking provides shuttle transportation to and from PDX airport. We are just a short, 6 minute drive to your terminal.
A: For fastest responses please email questions to info@jiffyportland.com or fill out our Contact Form. If you have a question that is high priority, please feel free to call our Portland Airport parking office at (503) 344-2298.
A: Of course, we welcome all guests in need of PDX airport parking!
A: If you booked a reservation ahead of time, you will need to scan the barcode you received with your reservation e-mail. This barcode can be read from your mobile device, from the Jiffy Mobile App for Rewards Members or printed out. If you did not receive a barcode with your registration from a third party, please contact that company about receiving a barcode prior to your stay.
If you did not make a reservation, pull a ticket from the machine to gain entry. Once you enter our PDX Airport parking location, please proceed to the open parking space of your choosing.
A: When you have collected your luggage, notify Jiffy that you are ready to return and a shuttle will be there momentarily to bring you back to your car.
A: Once you’re settled in your vehicle and ready to leave, scan your ticket or reservation voucher at the exit machine. Once you pay your remaining balance, the gate arm will lift and allow you to exit. Our technology makes it easy to scan your voucher, pay and exit the facility without exiting your vehicle. If you are a part of our Jiffy Rewards program, members can scan their loyalty account barcode from their mobile app to earn points, redeem reservations and pay for parking. Should you require any assistance, please stop by the parking office.
A: We recommend giving yourself an hour to park your car, take the shuttle to the terminal and make your way through security. To be safe, please contact your airline or airport for their recommendation for your arrival time.
Rates And Reservation Inquiries
A: Yes. The parking rates are structured to start when you pull a ticket or when a reservation barcode or loyalty barcode is scanned. Your time is calculated from the beginning of your check-in to the time of your exit, not by the calendar date. You will be charged for the exact time in the lot. If there is any extended stay past a reservation you will be charged for the additional time upon exiting the PDX parking lot.
A: No, you do not have to book a reservation. We welcome drive up customers and will provide you a ticket upon entrance. However, making a reservation does guarantee a space within the parking lot. If we are at capacity, only travelers with a reservation are guaranteed a space. We also cannot guarantee specific spaces to customers. They are first come, first served. This includes handicap spaces. If you’d like to make a reservation before entering the lot, please visit our reservation page or book on the mobile app. We cannot take reservations over the phone.
A: Yes! Please enter promo code “THANKU”.
Q: Is the price different if you do not make a reservation ahead of time and just pull into the lot?
A: Yes, the drive up rates are listed under our price buttons on the homepage. Rates are subject to change.
A: Oversized vehicles (i.e. such as, motorhomes, dually trucks, vehicles with cargo carriers) will be charged at a premium rate upon exit.
Jiffy Airport Parking’s low rates do not include applicable taxes and fees.
Jiffy Airport Parking’s low rates do not include applicable taxes and fees.
A: No, you can scan your reservation barcode from your phone as well!
A: We do ask for 24-hour notice, however; if your travel plans change and you do not park in the lot, we can absolutely refund you for the full amount. If your dates of travel change you can still use your same reservation voucher, our PDX Airport parking system will automatically adjust the parking days for you.
A: You may modify, edit, or cancel your reservation through your confirmation email or through your rewards account. If you have any issues, please contact Jiffy Airport Parking at info@jiffyportland.com.
A: If you stay longer, we will just charge you for the additional days. If you come back sooner, we will refund you. Refund Policy: Please note the prorated hourly rates are not refunded. Full days of charge will be refunded. Please contact us directly for a refund. You may also adjust your reservation by the hour to take advantage of the prorated hourly rates instead of being charged for a full day and needing a refund.
A: If you need to park in the lot longer than your reservation, you are more than welcome. Unfortunately, we cannot accept multiple reservations so you’ll just have to pay the additional amount upon exiting the lot.
A: Jiffy to the Rescue! We do have a jump starter kit on-site and are happy to provide this for your use upon return from your trip.
Rewards Program
Q: How do I earn Jiffy Rewards points?
A: You earn one point for every day you park with Jiffy.
A: You need to be sure that you are logged in to your Jiffy Rewards account prior to requesting a quote for the reservation. Once the quote appears a drop-down menu will show to redeem your free day. This will adjust the price and you can then move forward with payment. We do not automatically include the free day as some guests prefer to save them for a longer stay.
A: 7 points are required per free day.
Q: I’m a Jiffy Rewards member, but I didn’t receive a receipt at the facility when I paid. What happened?
A: Jiffy Airport Parking is committed to sustainability in PDX Airport parking. As such, we’ve designed our rewards program to be paperless in nature. As long as you have checked that you would like to receive emailed receipts on your account, then you will receive an electronic receipt within 48 hours of check out. If you have any issues feel free to contact Jiffy Portland at info@jiffyportland.com and we would be happy to email you a copy of your receipt.
A: You must bring the coupon with you to the facility. Upon exit, scan your ticket first and then scan the coupon. If you are using the coupon for an online reservation, type in the barcode/promo code in to the promo code field.
Security
A: While Jiffy Airport Parking is staffed 24 hours a day, as a self-park facility, we cannot be responsible for belongings left in your car. As with all parking situations, if you want to guarantee the security of your items, please do not leave them in your car.
A: If you find damage on your vehicle that you feel occurred while parked at our facility, report it to an employee prior to leaving the property. You will be provided with a customer claim form to complete, a detailed investigation will be performed, and you will be contacted by our corporate insurance claims department. If you do not report the damage before leaving the property, we are not liable for the damage.
Accessibility
A: Of course, we have several options to provide accomodations for our guests with special needs. If you have a need for accomodation, please call or email ahead of arrival to arrange for accomodations (email reservations@jiffyportland.com or call (503) 344-2298).
