FAQ
Frequently Asked Questions
Hours and Location Inquiries
A: Jiffy Portland is conveniently located at 10800 NE Holman Street, Portland, OR 97220.
A: Our PDX Airport parking facility is a 24-hour operation. We are always open.
General Questions
A: Jiffy Airport Parking offers economy and premium self-park options.
A: With both self-park options you still will park your own vehicle, with premium self-park however you receive the benefit of a Jiffy shuttle coming by to pick you up with luggage assistance and will receive double reward points. Economy self-parkers will need to walk their baggage to the shuttle pick up by the front office.
A: No, Jiffy Airport Parking only accepts debit or credit cards.
A: Yes, Jiffy Airport Parking provides shuttle transportation to and from PDX airport. We are just a short, 6 minute drive to your terminal.
A: For fastest responses please email questions to info@jiffyportland.com or fill out our Contact Form. If you have a question that is high priority, please feel free to call our Portland Airport parking office at (503) 344-2298.
A: Of course, we welcome all guests in need of PDX airport parking!
A: If you booked a reservation ahead of time, you will need to scan the barcode you received with your reservation e-mail. This barcode can be read from your mobile device, from the Jiffy Mobile App for Rewards Members or printed out. If you did not receive a barcode with your registration from a third party, please contact that company about receiving a barcode prior to your stay.
If you did not make a reservation, pull a ticket from the machine to gain entry. Once you enter our PDX Airport parking location, please proceed to the open parking space of your choosing.
A: When you have collected your luggage, notify Jiffy that you are ready to return and a shuttle will be there momentarily to bring you back to your car.
A: Once you’re settled in your vehicle and ready to leave, scan your ticket or reservation voucher at the exit machine. Once you pay your remaining balance, the gate arm will lift and allow you to exit. Our technology makes it easy to scan your voucher, pay and exit the facility without exiting your vehicle. If you are a part of our Jiffy Rewards program, members can scan their loyalty account barcode from their mobile app to earn points, redeem reservations and pay for parking. Should you require any assistance, please stop by the parking office.
A: We recommend giving yourself an hour to park your car, take the shuttle to the terminal and make your way through security. To be safe, please contact your airline or airport for their recommendation for your arrival time.
Rates And Reservation Inquiries
A: Yes. The parking rates are structured to start when you pull a ticket or when a reservation barcode or loyalty barcode is scanned. Your time is calculated from the beginning of your check-in to the time of your exit, not by the calendar date. You will be charged for the exact time in the lot. If there is any extended stay past a reservation you will be charged for the additional time upon exiting the PDX parking lot.
A: No, you do not have to book a reservation. We welcome drive up customers and will provide you a ticket upon entrance. However, making a reservation does guarantee a space within the parking lot. If we are at capacity, only travelers with a reservation are guaranteed a space. We also cannot guarantee specific spaces to customers. They are first come, first served. This includes handicap spaces. If you’d like to make a reservation before entering the lot, please visit our reservation page or book on the mobile app. We cannot take reservations over the phone.
A: Yes! Please enter promo code “THANKU”.
A: Yes, the drive up rates are listed under our price buttons on the homepage. Rates are subject to change.
A: Oversized vehicles (i.e. such as, motorhomes, dually trucks, vehicles with cargo carriers) will be charged at a premium rate upon exit.
Jiffy Airport Parking’s low rates do not include applicable taxes and fees.
A: No, you can scan your reservation barcode from your phone as well!
A: We do ask for at least a 24-hour notice for cancellation and a full refund. For same day cancellations we do offer partial refunds – we will retain one days’ rate and refund the rest. However, If your dates of travel change you can still use your same reservation voucher, our PDX Airport parking system will automatically adjust the parking days for you. Please note: when booking with a promo code that some promos are non-refundable.
A: You may modify, edit, or cancel your reservation through your confirmation email or through your rewards account. If you have any issues, please contact Jiffy Airport Parking at info@jiffyportland.com.
A: If you stay longer, we will just charge you for the additional days. If you come back sooner, we will refund you. Refund Policy: Please note the prorated hourly rates are not refunded. Full days of charge will be refunded. Please contact us directly for a refund. You may also adjust your reservation by the hour to take advantage of the prorated hourly rates instead of being charged for a full day and needing a refund.
A: If you need to park in the lot longer than your reservation, you are more than welcome. Unfortunately, we cannot accept multiple reservations so you’ll just have to pay the additional amount upon exiting the lot.
A: Jiffy to the Rescue! We do have a jump starter kit on-site and are happy to provide this for your use upon return from your trip.
Rewards Program
A: You earn one point for every day you park with Jiffy.
Security & Vehicle Damage/Claims
A: This facility operates as a self-park parking facility. Guests maintain possession and control of their vehicles and are responsible for selecting a parking space, parking, securing, and removing their vehicles from the facility.Because this is a self-park facility, discovering damage while a vehicle is parked on the property does not, by itself, establish that the damage was caused by the parking operation or its employees.
A: We strongly recommend removing all valuables and personal belongings from your vehicle before parking. If an item must remain in the vehicle, place it out of sight and make sure all doors, windows, the trunk, and any other access points are securely closed and locked.
Personal belongings left inside a vehicle are left at the guest’s own risk. The parking operation is not responsible for the theft, loss, or damage of personal property left in a vehicle.
A: Inspect your vehicle before leaving the parking facility. Any vehicle damage must be reported to facility personnel before the vehicle leaves the property. Whenever reasonably possible, do not leave the facility and return later to report damage. Once a vehicle has left the property, the facility may be unable to determine when, where, or how the damage occurred.
A: Facility personnel will document the damage, and all properly reported claims will be reviewed and investigated. Submitting a damage claim does not constitute an acceptance of responsibility or liability by the parking operation.
A: The parking operation will accept responsibility only when its investigation reasonably confirms that the damage was caused by an employee, company vehicle, company equipment, or another action for which the parking operation is responsible.
A: Yes. Guests who discover vehicle damage are encouraged to contact their automobile insurance carrier promptly, particularly when the cause is unknown or another vehicle or third party may have been involved. Do not delay reporting a claim to your insurance carrier while waiting for the parking operation’s investigation to be completed. Your insurance company may conduct its own investigation and contact the parking operation for available information.
